Triple 7 Movers

Very professional sales process that positions the company as a "premium" company, high focus on reliability and well-trained own personnel that (at that time) convincingly explained the high price tag.

Packaging started on the agreed upon day, took one day instead of the advertised 3 (causing expenses for two hotel rooms for two nights)

The team marked everything(!) as damaged without evidence, I can only recommend to ask for proof, before you sign the bill of lading. Also take care of "IKEA beds" which will not be reassembled (we do not have any IKEA beds ...).

I observed the first damage caused by the movers already when they loaded the truck (several broken boxes.

The agreed upon and expected delivery date becomes the first day of a 3 week delivery window. Take care of this clause and have it removed.

Liability exclusions exclude liability for everything short of gross negligence or willful damaging of belongings.

There is no communication at all about the expected delivery date. The company either does not know where the drivers are or does not want to inform. The first information about the delivery date comes a day in advance of the delivery, when the driver is supposed to call. This was also the time when we got the information about an additional 3,000 dollar fee as the truck can't get into our residential neighborhood and our belongings need to get repackaged.

Unpacking:

The team placed clearly marked cartons at random places.

The team caused considerable damage to our hardwood flooring.

Additional items got damaged (office chairs, coat hanger, vanity, ...)

Many items that should have been reassembled (as not excluded in the bill of lading) were not. Arguments: "We do not do IKEA" and "We do not do shelves" - after not reassembling the excluded items because "I only care about what's in the paperwork".

Basically, the foreman (who is also the driver) who hired the local crew paid off his team, let them leave and then left himself without finishing the job.

As per yet, I haven't found all of my belongings.

All boxing and debris got dumped in the garage in a haphazard manner, in a way that still filled boxes that they also deposited in the garage, are covered with debris (we are talking about the debris of 300+ line items in the bol.

A same-evening call to Triple 7 yielded that I need to submit a claim to get the job finished as "the team is already too far away".

The claims process is organized in a way that only one claim can ever be lodged for a move. This includes the non-assembly and has the consequence that it can't be done in a timely manner.

My recommendation is to stay far off Triple 7.

Move size: 4+ Bedroom Home Service cost: $27309

Do not use this company. They are dishonest. They showed up 4 hrs late with my furniture and proceeded to leave thousands of pounds of furniture in my garage, still wrapped in cellophane. I called the company numerous times, and each time they told me that they would have to talk to the men who delivered the furniture to find out why they left so much stuff in the garage. They promised to call me back each time. They never called back and never did anything to resolve the issue. They were also incredibly rude on the phone. The final dishonest part is that the company advertised themselves as a family owned local business in Ohio, but actually were a company based out of Las Vegas, Nevada. Nothing about this company is honest or forthright. Stay away if you want to get what you pay for.

Move size: 4 Bedroom Home Service cost: $7100

I recently used Triple 7 Movers for my relocation within Las Vegas, Nevada, and the experience was outstanding. The team was professional, punctual, and handled my possessions with great care. From the initial quote to the final delivery, the communication was excellent, and there were no hidden fees. The price was fair and competitive, providing great value for the exceptional service. I highly recommend Triple 7 Movers for anyone in the Las Vegas area looking for a reliable and efficient moving company. They made my move stress-free and exceeded my expectations.

Move size: 3 Bedroom Home Service cost: $225

Service all seemed like it would be good until we unpacked after delivery. Broken Chandelier, Broken Vaccuum, Broken boxes, Broken Mirror, Lost Crib Mattress, Lost Crib siding, Lost Direct TV Receiver, Scratched Dressers. They did not pack good at all, they just throw everything into boxes and put a sticker on it. They work hard and make you think they are doing a good job, then you realize stuff is missing, broken, ruined, you can't read the inventory sheets and Triple 7 Movers are unwilling to help. If you call they tell you to file a claim. (which takes 120 days) No beuno!  .

Service cost: $4900

I am filing this complaint based on these merits. 1.Professionalism/customer service 2.False Advertisement/ Misleading or incorrect information Professionalism/customer service I have never had such customer service. I Spoke with Tye whom I am told is the manager and his indignent personality and lack of compassion for customers is beyond belief. He is very matter of fact and seems his only response to any questions or concerns is "i`ll look into it" however don't hold your breathe cause he will NEVER call you back. I contacted him regarding the change in my price he told me he would "look into it" I am still waiting on a response from that. I called him when the delivery driver who had made appt with me for 12-1 sent me a cell phone text at 11a.m. to tell me he would not be able to make our scheduled delivery but would be there around 3p.m. I explained to him that I had taken the day off to be there for the 10a.m. delivery as I am aware that there is a charge of 150.00 a hour for every hour they would have had to wait. However if the text would have been sent the night before I would not had to take a entire day of work off an missed pay as I am off of work at 2 and could have eaisly been at the house for the NEW delivery time. He informed me that well it was a 2,000mi trip so a couple of hours really isn't that bad. When the reality is they did not drive 2,000mi that day the truck had only come from Dallas which for the record is NO where near 2,000mi. However this is yet another moment where Tye showed his complete and utterly discontent for either his job or the customers that keep this company moving. False Advertisement/ Misleading or incorrect information MY MOTORCYCLE I spoke to Heidi (3times) and the guys that loaded my bike regarding the manner in which it would be shipped. I informed Heidi that I would use a differnet company that specialize in shipping motorcycles ONLY. Heidi informed me that I should use them I quote "as some customers use us just to ship motorcycles cause we crate them and take very good care of them" I asked Heidi would this measure be taken with my bike she assured me that it would be crated and nothing would be near or on it. I called back a few days later to ask again about the crate. I am very invested in the motorcycle and have spent nearly 40k in custom detail work as the bike is shown at bike shows. When the loaders came I aske yet again about the create and was informed since the truck they had was not the truck that they would use to bring my items to GA that they would create it in the actual delivery truck an this was only "temp". NOW when the bike shows up its packed in with all the other items wrapped in blankets, sofa cushions and dinning chairs or as the delivery driver said "light items" (ARE YOU KIDDING) this has to be a bad episode of a prank TV show as I was very very specific about the ONLY way I would ship it with Triple 7 is if it was crated. I feel I was lied to given false information for the simple reason of a gain in cubic feet by taking the motorcycle. Again I have moved using moving companies several time from large companies to small family owned and this has to be the worse - most horrific experience..btw they will rip you off with supplies I shrinked wrapped all my items as Grable and Atlas has done in previous moves so they wouldn't have to but to get money from me they said they HAD to blanket. My sectional sofa was damaged, my coffee table was damaged and my bike was scratched. They even damaged my front door coming in the house.

Service cost: $3856

I hired triple 7 on April 1st 2013 to move my mothers furniture from Las Vegas to New Jersey. First estimate-$2200.00, 2nd visual estimate $2900.00, Moving day $4500.00. They walked all over my 76 year old mother forced her to sign a contract under threat of putting her furniture into storage for a daily charge, AFTER they had everything on the truck. Ignoring my requests for a new bill via e-mail. It took 8 days before I received it, Just e-mail after e-mail looking for credit card authorization on a bill I did not have!. This company is all nicy at first. Then uses strong arm tactics to soak you of your money on additional packaging for things that were already packed. They actually went through my mothers repacked boxes to take things out so they could charge for additional items. This entire moving experience was a nightmare starting on pick-up day. Some of my mothers furniture is extremely expensive, including a rug that had previously been cleaned and very carefully wrapped up in paper, then taped. An Oriental rug that 30 years ago cost  $3000.00. only to receive the rug taped up into a ball, as if it was a piece of garbage. Tightly packed boxes opened and things taken out so they could easily be crushed and destroyed in the move. Oh and don't forget they charge you for any additional tape they use.  They will give you nothing but estimates even at the last bill so they can send you additional bills when all is said and done. If you have a problem with this company, Especially if they are holding your furniture hostage please contact the Federal Motor Carrier Safety Administration, U. S. Department of Transportation, 1200 New Jersey Ave, SE, Washington, DC 20590, Consumer complaints 1-888-DOT-SAFT. Moving company's are supposed to charge by weight not cubic feet. This company's contract was illegal from step one!

Service cost: $4500

Company moved a large house of furniture with numerous art pieces from California to Texas. From the Pick Up beginning, suspicious movers kept moving items around the house (placing things behind closed doors, in basement, in closets in rooms that were cleared) to the Delivery end where the delivery driver states "they packers should have never packed the furniture the way they did..which caused the damage of several  pieces of furniture. The packers loaded heavy furniture on top of fragile furniture and boxes. The Owner Itay Dadon accepts no liability for the actions of his company and claims "it is not his fault" and actually sent a claims response that made the impression that I was the cause of the shipping damage. I have lost and or stolen items that he and his company and claims department refuses to accept liability and would not pay for the missing items. They denied the actual weight of broken items to minimize the payout of the minimal replacement value option I chose to cover damages. They are a dishonest company. Shame on you, Triple 7 Movers, for your deceitful, lying, and dishonest customer approach.
 
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Service cost: $6152

Please avoid this place, they are highly unprofessional and neglectful. I hired them to move me from Las Vegas, Nevada to Michigan and I really regret it. Multiple items were broken by them, they did not reassemble everything they took apart as they were supposed to do and left trash everywhere. They also did not wear any boot covers and tracked snow, ice, and salt into my home all over the floors damaging them. This was during the pandemic before the vaccine was wildly available and they refused to wear any masks. Two of the movers got into a political argument with each other and started screaming obscenities are each other. They did not bring everything into the house either because they said, "it was taking too long" and just left. I tried to resolve these issues with the management for months, but they refused to call me back and sent me to a mediation company, the mediation company would only address broken items and not the rest so that went nowhere. Finally after 5 months the management offered me a $150 refund out of the almost $8000 they charged me but asked me to sign a form that would bar me from leaving any reviews or "any negative actions" which included reporting them to federal, state and city authorities for refusing to follow the mask mandates. I refused their paltry refund because I was not going to sign that form as what they did was dangerous and unethical, and I feel people should know before doing business with them.

Move size: 2 Bedroom Home Service cost: $8000

We hired Triple 7 Movers to move us 1100 miles away. They were super nice and dedicated a truck to our move. We were only having them move furniture (about 3 bedrooms worth) as we moved boxes via trailer ourselves, to help reduce the cost, even though it was still $8500...ridiculous ripoff. We were having them move our stuff into a storage unit in the state we were moving so they wrapped our furniture in plastic and used blankets for the actual move in the truck. Once all the furniture was in the truck, there was still space and it was a battle to get them to start taking boxes; claiming they would be over weight. After multiple calls to the main office, they took some, but surely didn't fill the truck and the $$ we paid was for a full load, so not happy about that. In the end, the last minute items weren't inventoried very well. They essentially got very lazy towards the end of packing up the truck. On arrival day to unload our furniture, we had a storage unit where things would have to be strategically organized. We could take overflow to where we were temporarily staying while waiting for our house to be completed, but wanted to get as much as possible inside. Well, in doing so, they damaged just about every piece of our furniture, which we found out about when the movers locally unloaded to move into our house. We were horrified, as brand new furniture without any damage was ruined. They put dressers up on their ends without any protection from the concrete ground and then kicked them into place. In fact, the very last piece they shoved in was a bedside table from a very expensive bedroom suite and put their knee thru the back side...said, oops, sorry. Then when shutting the door to the unit, scratched down the top of the coffee table, as it was also on its end. We would never refer them or use them again, as they clearly have no care at all for your belongings. And now getting quotes for repair, the costs are atrocious; $650 to repair just one dresser...$550 to refinish the coffee table. After all the expenses already incurred, how could one now pay to have these items repaired? It's horrible.

Move size: 3 Bedroom Home Service cost: $8500